Brock physio & wellness Privacy policy

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 Effective Date: January 2025

At Brock Physio & Wellness, we are committed to protecting your personal information and safeguarding your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, complete a booking form, submit a lead form, or contact us for physiotherapy services.

By using our website or submitting your information, you consent to the practices described in this Privacy Policy

we may collect the following types of information

A.personal information 

• Name
• Email address
• Phone number
• City or postal code
• Any details you voluntarily provide when booking or submitting a form

B.health-related information 

if you request an appointment, we may collect basic 

Health details necessary to match you with the appropriate therapist 

Health information is protected under PHIPA ( Ontario’s personal health information protection act)

collected automatically when visiting our website 

. IP address 

.Browser type

.Device information 

.Pages visited 

.cookies and tracking data(e.g.,google analytics, google ads)

we use your information for the following purposes 

To contact you regarding physiotherapy appointments

.To follow up on your lead form submissions

.To provide clinical information or answer injuries 

.To improve our website and advertising performance 

.To comply with legal obligations 

.For internal record keeping and patient management 

we do not sell or share your personal information with third parties for marketing purposes 

When you submit a lead form through google ads 

.your information is used only to contact you about physiotherapy services 

.we do not use your information for unrelated purposes 

.we do not send spam or repeated unwanted messages 

.we comply with all google ads policies, Canadian privacy laws ( PIPEDA) , and Ontario PHIPA regulations 

We may share your information only in these cases 

.with licensed physiotherapists and clinic staff involved in your care 

.with third- party service providers that help support our  website or booking system (e.g.,google , hosting providers)

.where required by Canadian law or court order 

we do not give your personal or health data to advertisers, marketers,or other external companies 

We use industry-standard measures to protect your information, including

• Encrypted data transmission (HTTPS)
• Secure storage systems
• Restricted access to health information
• Regular security reviews

However, no method of data transmission can be guaranteed 100%.

Under Canadian privacy laws (PIPEDA & PHIPA), you have the right to

Request access to the personal information we hold about you 

Request corrections to your information 

Withdraw consent at any time 

Request deletion when legally applicable 

Ask how your information is used or shared 

: To make a request contact us at 

905-378-4325

we may use cookies and tracking tools from

Google analytics 

Google ads ( including conversion tracking)

facebook or instagram ( if connected)

these tools help us understand website performance and improve our services

You may disable cookies at any time from your browser settings 

Our website may contain links to external websites we are not responsible for the privacy practice of these external sites  

We may update this privacy policy from time to time changes will be posted on this page with the update date 

if you have questions about this privacy policy or your data rights please contact us 

Call 905-378-4325

or chat on www.brockphysio.com